Social Media Monitoring updates from Synthesio: Advanced settings, Facebook, Influence Filter, etc.
As explained by our community manager above, all of our major widgets have been updated to include advanced settings:
- including period selection
- graph type selection
- new country selection
- one-click print button
As usual, these updates apply to Synthesio’s widgets in all languages, wether they be English, French, German, etc.
Also, we’re happy to announce that wall posts and comments from Facebook pages and groups will now also go directly into the Verbatim tab on your dashboards along with a thumbnail of related media. As Nestlé most recently showed us, your online reputation can be greatly impacted by what your customers are saying about you on Facebook. Social networks should be an integrated part of your marketing and communications strategies and therefore part of your listening.
Finally, you now have the ability to filter verbatim by influence using an easy-to-use interface : drag and drop the slider to the desired level of influence to immediatly update the list of verbatim. This will allow you to look at only the articles with that level of influence on up. Also, the level of influence for each individual post is also displayed in the top right-hand corner:
Check out the video for other updates!