Forrester’s eBusiness Forum in Chicago Guides Organizations to Become Customer Driven

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Forrester’s eBusiness Forum in Chicago Guides Organizations to Become Customer Driven

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img-webinar-forresterYesterday the Forrester’s Forum for eBusiness & Channel Strategy Professionals in Chicago wrapped up after two days of informative and innovative sessions, providing eBusiness & Channel Strategy Professionals with the direction they need to lead their firm’s move to digital dominance. Attendees learned how to lead the transformation of their firm’s digital sales and service strategies — and in the process, overhaul their customer relationships and drive the customer experience.

 

The learning and innovative words of wisdom didn’t stop at the PowerPoint presentations. Throughout the conference, attendees took to Twitter to share nuggets of customer-centric quotes and takeaways from speakers. With over 1,100 on-topic tweets in just two days, Forrester’s Forum for eBusiness & Channel Strategy Professionals main theme of Leading the Digital Revolution has been successfully driven home.

Here’s a snapshot of the hottest topics discussed on social media throughout the conference.

OfficialWC

Synthesio’s CEO, Loic Moisand, shared his latest thoughts and best practices on using social intelligence to drive customer experience, in his Breakfast presentation, ”Put a Social Media Lens on Customer Experience”.

Here are a few takeaways from the presentation:

And as always, we’ve rounded up the top 10 influencers driving the #ForrForum conversation on social media. Take a look and see if you’ve made the cut! (click to enlarge)

FINALinfluencers



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