Social CRM 2011 is in London – May 6th
Catriona Oldershaw, Synthesio’s UK Director, will also be joining an illustrious panel of speakers. She will present on the topic Implementing Social Media Listening & Engagement for Global Brands.
The entire program with all of the speakers is online here !
What will be covered at Social CRM 2011 ?
Topics to be covered include :
- What is Social CRM?
- How to develop your Social CRM strategy
- Mapping your CRM system to the customer journey
- Picking the right tools and services
- The challenges of implementing social CRM
- Case studies & best practises
Where is the conference being held?
The conference is from 9.30 am to 6.30 pm at
The Cavendish Conference Centre (Click here for Map)
22 Duchess Mews
W1G 9DT London
If you can’t make it to London
The conference will also be live-streamed online ! Just buy an online ticket.
You can also follow the hashtag #scrm11 on Twitter for all of the livetweets during the event.
Finally, you can also join the discussion before and after the event by joining Monitoring Social Media’s LinkedIn Group