Client Success

Let's Talk about Your Goals

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Choose from daytime, 24/7, or dedicated regional client success managers. Whatever your support needs, we're here to help.

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Have an idea or suggestion for improving Synthesio? Reach out to your account manager at any time.

Individualized Support

Every client deserves individualized support to help them achieve their social goals. Our global Customer Success team embodies that by offering 3 core services:

  • Client Success Management
  • Client Services
  • Consulting

Before you start your listening project, we’ll talk with you about your goals and assemble a support package that meets your needs. Our team of experts and innovative service — combined with our industry-leading technology — accelerate the business value our customers are able to realize.

Your Customer Journey

Your success is the prime objective of our Customer Success team. For each customer we design a tailored customer success plan to ensure proper onboarding, usage and evolution of your experience with Synthesio. We combine industry knowledge with best practices acquired from working with 200+ customers to give you the best possible experience and outcomes with your social intelligence solution.

Onboarding

The beginning of your journey requires an onboarding plan customized for you. Whether you need basic enablement or an enterprise-level multi-region rollout, we will tailor your plan to achieve your objectives in the timeframe required. Ensuring that you derive value from Synthesio’s tools and insights as quickly as possible is our top priority.