Social Listening for Telecommunications: Identifying Insights, Super Contributors and Sentiment

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Social Listening for Telecommunications: Identifying Insights, Super Contributors and Sentiment

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Social networks are now the primary place where customers engage with each other about issues relating to their telecommunications providers and products. An effective social media strategy includes implementing a sophisticated Social Intelligence solution for companies to listen to customer interactions in order to proactively resolve customer complaints, get ahead of online crises and develop brand advocacy. Download our case study to learn how one of the major players in Europe and EMEA telecommunications market partnered with Synthesio to better understand the opinion and expectations of its online consumers.



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