Synthesio: A Global Airline’s One Stop Shop for Social Listening
A leading airline company chose Synthesio as their one-stop solution for global social listening, engagement and roi measurement
Social media has provided customers with a magnified voice that can have a huge impact on an airline’s reputation – but responding to customers and negative experiences quickly and efficiently can turn a bad situation into a winning customer experience.
In the last few years, some smart airlines have been leading the way in leveraging social media to create a community around their brands, provide first-class customer service, and create widespread brand awareness with some truly amazing and innovative social media marketing initiatives.
Download our case study to find out how Synthesio’s platform helped this global airline gain valuable unsolicited insights into customer experience by analyzing conversations across the social web.