Social Business Consulting & Training



Our clients receive email and phone access to our team of account managers and analysts for training on our products and services and best practices consultation.

Training and assistance includes:

  • Creating optimal Boolean search queries for each brand/topic/language within your DIY tool
  • Navigating and dissecting our dashboards
  • What to include and expect from our qualitative analysis reports
  • How to best manage your communities and perform customer service


Along with full time access to your account managers and analysts, you also have our dedicated Technical Support team on demand at your disposal, Monday through Friday, via phone and email. They are on hand to deal with any technical questions you may have, and will work with you tirelessly to ensure that your product experience is the best it can be.


  • Gold – 8am-5pm Weekdays
  • Platinum – 24/7 Global
  • Region-Specific Client Success Management