5 Steps to Creating a Social Listening Strategy for the Airline Industry (ebook)
Are you ready to take off with social media? The airline industry, like many others, has been dramatically affected by the inﬂuence of social media. Your passengers and prospective passengers are already on social media discussing you, your competitors and the overall airline industry. Social media has provided consumers with a platform to share their voice on mass, handing the customer the power to have a huge impact on an airline’s reputation.
In this ebook we will help you develop a successful social listening strategy, from takeoff to landing.
Learn how to:
1. Align Social Media Monitoring with your Business Objectives
2. Become your Community’s Concierge
3. Provide First-Class Customer Service
4. Be Prepared for Escalating Crises
5. Measure your Success