Social Listening for Telecommunications, Cable & Internet Providers
Telecom companies use the Synthesio Social Media Intelligence Suite to monitor consumer feedback that could spiral into disasters. We provide a granular view of crisis indicators across media channels and notify stakeholders when there are data spikes. Integrations with leading SaaS providers allow technology companies to close the loop on all organic mentions of their brands, so no complaint escalates into a crisis.
- Synthesio’s integration partners pull organic posts that don’t appear in owned channels into their response portals so that telecom brands can take action.
- Follow the entire social conversation with Synthesio’s threading feature, which displays all of the chronological comments generated by the original post.
- Synthesio’s alerting and reporting gives stakeholders up-to-the-minute views of crisis triggers and organic performance, so teams can remain aware of issues.