VentureBeat: Synthesio overhaul makes speed the priority in social media monitoring
Success in keeping social media-savvy customers happy is all about speed. If you’ll allow the metaphor, it’s about making sure the customer support bus doesn’t drop below 50 resolutions per hour, or it’ll explode. To keep that “res-counter” high, Synthesio announced today a major overhaul of its social media monitoring tool. The all-new Synthesio 3.0, combined with the recently announced Synthesio Beam — a dashboard for social media metrics — makes real-time data, instant results, and super-fast information sharing the number one priority.