destinationCRM: Synthesio Partners with Conversocial on Social Listening Platform
Synthesio, providers of a social intelligence and social media listening platform, has partnered with Conversocial to provide businesses a deep understanding of their social data and in turn will provide them the best experience through all social interactions and customer service. Synthesio’s Social Intelligence software helps brands and agencies find valuable social insights and analytics to drive smarter business decision, find the ROI in social data, and tie social back to business metrics and performance. Conversocial provides cloud-based social customer service solutions that help companies manage the flow of customer service inquiries and discussions on social media channels. This partnership will help brands use smart social data to get ahead of customer needs, interact with their customers when and where they need to, and better understand where social customer care is working and where it is not.