It can help organizations provide more responsive customer support on social networks, thereby improving customer satisfaction, improve their social media strategy, thereby increasing brand awareness and user engagement, and craft more appealing messaging while delivering targeted content to the right people on the right channels, thereby reducing ad spend and boosting the ROI of digital campaigns.
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About the Author: Carmen Yeung
As a marketing associate at Synthesio, Carmen creates content related to social intelligence and marketing by making connections between Synthesio's software and real-world applications. She also works to monitor and optimize Synthesio's social platforms. Outside of work, she enjoys reading, dabbling in art, and spending time with family and friends.