With Synthesio, our customers can focus on the people and conversations that matter, track online reputation, measure the ROI of social activities, and manage consumer relationships.

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Best Social Listening Tools

  • Synthesio’s Natural Language Processing (NLP) technology surfaces topics and trends automatically in over 30 data visualization widgets
  • Automated Sentiment Analysis (ASA) — a proprietary Synthesio machine-learning technology — powers ASA in over 20 languages
  • Synthesio offers the best social listening tools to pull data from the Synthesio APIs into the business intelligence tool of your choice — providing customers with the flexibility to centralize, and visualize, all of their data in one location

Largest Collection of Data Sources

  • Synthesio features the widest selection of mainstream sources in the social listening space which ensures that dashboards have the depth and breadth of data necessary for every industry
  • The best data comes from social media and Synthesio dashboards make it simple for customers to surface data insights, trends, and influencers from 195 countries in 80 languages
  • Synthesio’s global partnerships guarantee that customers from around the world can complete their datasets with mentions from Sina Weibo, Vkontakte, WeChat, and dozens of other geo-specific social media and niche websites

Best Social Media Analytics Tools

  • Synthesio’s suite of ROI widgets provide a granular look at the metrics that drive social listening success by surfacing vital KPIs like media value, engagement rate, share of interactions, and Synthesio’s proprietary Social Reputation Score (SRS)
  • Reveal, Synthesio’s data exporter, allows customers to customize spreadsheet files with pre-set filters and metrics to simplify offline analysis
  • Synthesio KPIs are powered by the best social media analytics tools and engine, enabling you to effortlessly create and export charts and presentations

Customer Experience

  • Synthesio’s Global Customer Success Team is available 24/7 to help you set up and optimize your configurations, and offer consultative best practices
  • Our customers receive a tailored onboarding plan with project blueprinting to help companies grow internal adoption and usage
  • Specialized consulting and reporting provided by Synthesio analysts who work with customers to develop KPI frameworks, ensuring productivity and success on product and business objectives

Data Privacy and Security

  • Synthesio’s data infrastructure is equipped with anti-DDoS protection and has been granted official security certification from PCI DSS, ISO/IEC 270001, and SOC 1/ SOC 2 (Type II)
  • Synthesio’s data is stored in geographically diverse, high-security datacenters, which leverage state-of-the-art emergency protocols in case of electrical outage, fire or natural disaster
  • Our network and server security systems are designed to be fully redundant with security loops in place to eliminate downtime, to expedite load times, and to minimize latency