Why Choose Synthesio For Your Social Listening Initiatives?

Synthesio’s Social Intelligence Suite Offers the Best Social Listening Tools on the Market

 

We fuel the world’s leading brands and agencies with the social insights they need to improve communications, nurture customers and build great products. With Synthesio, our customers can focus on the people and conversations that matter, track online reputation, measure the ROI of social activities, and manage consumer relationships in one platform.

Best Social Listening Tools

  • Synthesio’s Natural Language Processing (NLP) technology surfaces topics and trends automatically in over 30 data visualization widgets
  • Automated Sentiment Analysis (ASA) — a proprietary Synthesio machine-learning technology — powers ASA in over 20 languages
  • Synthesio offers the best social listening tools to pull data from the Synthesio APIs into the business intelligence tool of your choice — providing customers with the flexibility to centralize, and visualize, all of their data in one location

Largest Collection of Data Sources

  • Synthesio features the widest selection of mainstream sources in the social listening space which ensures that dashboards have the depth and breadth of data necessary for every industry
  • The best data comes from social media and Synthesio dashboards make it simple for customers to surface data insights, trends, and influencers from 195 countries in 80 languages
  • Synthesio’s global partnerships guarantee that customers from around the world can complete their datasets with mentions from Sina Weibo, Vkontakte, WeChat, and dozens of other geo-specific social media and niche websites

Best Social Media Analytics Tools

  • Synthesio’s suite of ROI widgets provide a granular look at the metrics that drive social listening success by surfacing vital KPIs like media value, engagement rate, share of interactions, and Synthesio’s proprietary Social Reputation Score (SRS)
  • Reveal, Synthesio’s data exporter, allows customers to customize spreadsheet files with pre-set filters and metrics to simplify offline analysis
  • Synthesio KPIs are powered by the best social media analytics tools and engine, enabling you to effortlessly create and export charts and presentations

Customer Experience

  • Synthesio’s Global Customer Success Team is available 24/7 to help you set up and optimize your configurations, and offer consultative best practices
  • Our customers receive a tailored onboarding plan with project blueprinting to help companies grow internal adoption and usage
  • Specialized consulting and reporting provided by Synthesio analysts who work with customers to develop KPI frameworks, ensuring productivity and success on product and business objectives

Data Privacy and Security

  • Synthesio’s data infrastructure is equipped with anti-DDoS protection and has been granted official security certification from PCI DSS, ISO/IEC 270001, and SOC 1/ SOC 2 (Type II)
  • Synthesio’s data is stored in geographically diverse, high-security datacenters, which leverage state-of-the-art emergency protocols in case of electrical outage, fire or natural disaster
  • Our network and server security systems are designed to be fully redundant with security loops in place to eliminate downtime, to expedite load times, and to minimize latency

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